***** claims

I laid a ***** claim with FNB, after which they said that they would give me feedback after 5 days max. It has now been more than a week and I have heard nothing.

When I do attempt to contact their Cheque and Debit ***** line, to follow up myself, it constantly says that they are experiencing high call volumes, even when I stay on the line for 45 mins plus.

Obviously my call isn't important to them as this has been the case for 3 days.