1 reviews | Active since Jul 2018
***** CLAIM RESPONSE NON-EXISTENT
My bank card was ****** at a UNSAFE ATM, and my account was emptied by the ***** 2 minutes later. I reported the indecent more than a month ago, but they don't want to help, because their system does not work..
I'm supposed to submit a Claim form, and have been trying to submit it for 4 weeks straight, every time the same story, "we have not received your Claim form yet" I mean what the hell, I've sent it 6 times all ready, and I make sure they know that I've struggling, but no one wants to help me, or follow up..
Why do I need to struggle with this, all my emails are going through, but I'm not getting any help... This is unacceptable.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)