***** CLAIM REJECTED

I logged a ***** claim with FNB about 6 weeks ago and they finalised the claim today saying it won't be paid. My son's fluid account was withdrawn by R200 every day for 3 days. I have a notification on all my transactions and I didn't get any notification for these withdrawals even though my number was on the system when I went to make the claim. I only saw it when I logged in to deposit money. I have never drawn money from that account, it was a savings account. Someone cloned the card but because I had the card with me I'm being told they won't pay the money back cause I'm the only one with the pin as if that's ever stopped **********. They say I use that ATM all the time. I have never been to Hillbrow and my son is 9, can not withdraw money at midnight every night when I had the card. I would like this investigation re-opened. Since u know the time of the withdrawals and the ATM why don't you look at the camera's. I feel it's unfair that I'm losing money cause I didn't lose the card. This is not the first time this is happening. Can you atleast find out where the sms's went when the person drew the cash? I'm not satisfied with your closure reason and not paying my son his cash