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rafeeah L
1 reviews | Active since Aug 2014
14 Nov 2018, 07:33
***** claim no feedback
I'm honestly disgusted by the customer service and efficiency. Customers are just a number and are disregarded. I lodged a ***** case 2 and a half weeks ago because someone cloned my card and swiped R9000. A week later I receive an email stating that it was allocated to the incorrect department and I was sent the wrong form. It has been over 2 weeks I have no received any feedback, I was told that the investigation department will be in contact in the same week however I have not received feedback or a way forward. I want feedback and I want my funds back into my account, otherwise its easy to move my business somewhere else...
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FNB (First National Bank)'s replyOfficial
14 Nov 2018, 10:25Good day Rafeeah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Nov 2018, 10:25
Official
Good day Rafeeah,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)