***** Claim logged 4 months ago-Still no feedback!

Case was first submitted to ***** on 3 February.2 weeks after I submitted my claim I had yet to receive any feedback. I then phoned the ***** department and was informed that my case was referred to the disputes department days before and that I will be contacted. 1week later I still no feedback so I phoned disputes department. I was then told that my case was reffered to ******days before*. I was transferred to ***** and received the SAME reply. 1week passed no feed back. Phoned *****, case was referred. Phone disputes, case was reffered. For almost 2 months I would call every week and get passed between ***** and Disputes. On 1 occasion I was transferred to a different department where a consultant requested that I send her the original claim form to escalate the case. 1week passed,no feedback. I phoned FNB and different consultant did the same. 1week later,no feed back. I went to FNB@The Reds early in May.Branch Consultant phoned ***** and Disputes and got the same reply. On my next visit to the branch 2weeks later Branch Consulted phoned Disputes, case was confirmed and feedback would be received by 19/05.Consult@branch said she would follow up and inform me.06/01-NO feedback!!