***** claim

<p>On the 4th ofloor April my bank account was hacked, reported and nothing was done, when I followed up on the 10th I was told I will not be refunded and I had to fill in claim forms, which I was never told about when I first reported the *****. I was told I will be contacted but I was never contacted. When I followed up they told me it usually takes 5-10 working days, I counted which it led to the 26th of April. On the 26th of April still I was not contacted and decided to follow up again, I was told my case was transferred to another department on the 23rd of April, it will take 10 working days, which led to the 09th of May. Still I haven't been contacted. I don't know what is happening..</p>