***** Claim

My Ref is 262817, last year in November there was an online transaction that took place on my account, I immediately cancelled my card, FNB asked for a report and refunded me the R400 odd. On the 4th of March I now get mail from FNB saying that the Merchant provided evidence I was complicit in transaction, so they are debuting almost r800. The bank is unable to tell me, who the merchant is? What I was supposed to have bought? Where the delivery was to be done? Now they say it's between me and the merchant, what nonsense. The IP of the transaction is in the USA, I stay in SA. I spoke to an FNB consultant this morning, and she said I should google the Merchant. AW*GreenCoffee, I can't find it. FNB please do your work properly, this is shoddy! I do not know what I bought and from whom? Why would I go through the process of cancelling a platinum card for a mere R400.