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ZM
Zodwa M

1 reviews | Active since Sept 2010

12 Jun 2018, 10:29

***** Claim

5 may ATM swallowed my card and when I tried to canselled my card on ATM and busy contacting them when I was strugling to get hold of person that can stop my card the system keep on saying the number the phone was ringing about +-10 minutes the message came shows that shows that someone drawing my money at Pic an pay and that time the card was inside to the machine ,she gave me reference number ********** 0393 and email the document to complete i did complete the form and send it back to them on the 7 My 2018. and on the 11 May I went to the branch and check how far with my claim they said it was still early and I went back again on the 18 May 2018 they help me with phone and they said they cant help me because I submitted the form my self online I contact them inside the branch the lady that was online said there was a problem with their admin she will come back to me on the 21 of May 2018 , but until today no one came back to me no one pay back my money. and now its more than one month I gave them all my details but its seems no one cares .

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 11:08
Official

Good day Zodwa,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

ZM
Zodwa M's update13 Jun 2018, 09:33
Reviewer Update
Thanks Naomi for your respond I really appreciate it after your action FNB responded yesterday they send a form for refunding that I received today to sign and I send it back they promise to deposit my money in 48 hours. That following statement that they put in that form I am not agree with it (We confirm your card was not retained by the ATM, and was ****** by someone, who may have interrupted or offered you assistance at the ATM, when your PIN was "shoulder surfed".) No one assisted me that day and when the message of withdrawing the money to my account came in to my cell phone I was still standing on that ATM my card was still inside when I was speaking with consultant at cancelling department I told her my card its still inside the machine no one took it, if they didn't found it when they opening machine its shows that someone took it out after the money was already withdrawn in my account , that shows that someone have the copy of our cards, I like to advise FNB Management to look at this matter and investigate more with their system to avoid this matter to not happened again. And I am not the first one that have that problem and the things that worrying me its happening the most of the people that they have gold cheque account that have names outside the card. Please look at this matter thourally to avoid this ****.