***** CLAIM

I am very irate as to your conclusion with regards to the above reference number that you will not pay the money back.I went to your FNB branch in Brackenfell and advise them of the incident, it was told to me that they are aware of this specific FNB ATM machine (Kraaifontein) having issues with regards to *****. At the time I did not mention which ATM and the consultant ask me if it is the FNB ATM in Kraaifontein at Shoprite, I advise her that is the one, so which means that they were clearly aware of the issue with that specific ATM.<br> I was at the FNB ATM at Kraaifontein (next to ABSA) to do a balance enquiry and the screen did not even take me to the option, then I continuously pressed cancel to get my card back and the card did not want to come out of the ATM. I was standing for about 5 - 10mins at the ATM waiting for the card to come out and I received nothing. My card was inserted into an FNB ATM but the transaction shows it was done at another ATM that should ring a bell that it is *****. How do you explain this and how is it possible. My money is supposed to be safe and protected in your bank, clearly it is not because of your inept security systems that does not work