***** CLAIM

On the 13/05/2015 while at the ATM inside the store a person(Male) came from behind me and said he left <br> his receipt behind, the very next minute the machine would not allow me to draw money, so I cancelled my<br> card, and phoned the number that appeared on the cancelled receipt, a gentle man confirmed that no<br> money was withdrawn from my account, but after leaving the store I got an sms stating that R3000.00 was withdrawn. I phoned again this time a lady answered and she said she could not go into my account and cut me off. After trying for quite some time I got through to a lady by the name of Rebecca, and I explained what had happened,She then sent through a ***** claim form, which I completed and submitted. Now I am told that it takes 7 to 10 working days to start investigating. This is unacceptable. Please advice.