***** & charging extra unrequested fee's

Dear FNB bank<br> <br> I received a phonecall earlier last week from a sales representitive telling me I can upgrade to a Platinum card.<br> He kind of did not take no for answer so I asked if it possible to just send the card to me, so I can take it to the bank and discuss the fee's and t&c's first with my bank BEFORE I WILL ACTIVATE IT. I asked him this about 3 times and he CONFIRMED that I can take it in first and decide THERE. I told him to send it to the branch. All of a sudden here the card comes to my work address, and a couple of days later with the card still sealed in my bag I received an SMS that the card is activated - BY ITSELF. I immediately phoned FNB to please undo, and put me back to gold - as that is what is affordable to me and I asked CLEARLY to activate it MYSELF at the bank. So she apparently reversed it (however it still shows on my online banking and everything is now a mess)<br> <br> BUT NOW I'M CHARGED R86,23 for FNB MISTAKES!!! this is UNACCEPTABLE, please reverse MY MONEY and stop this false marketing.