***** - changing accounts with consent - confirm pricing

First someone changed the name of my credit card without my consent the feedback was that the account was never a premier acc. I signed for the account, I know what I signed for.

Now someone changes the name of my cheque account to a debit account. Are people at FNB so bored that they commit *****? Or is the impression that I have nothing better to do than monitor and follow up?

The secure chat is permanently busy. Are you de*****ing others? The Private banker, Lee Spies confirmed that the "team of bankers" are ***********. Not like Lee is competent himself - he discusses his personal life with clients and think that they have an overwhelming need to take his call after 8pm on a Friday night. The secure chat automatically ends so how do you propose that this be resolved - I just keep accessing the chat and hope that someone will answer

Send me an email detailing: 1. The name of the cheque and credit card account 2. What is the pricing of the BUNDLE account. This was confirmed a via secure chat a while ago, so did it change since your staff decided to change my accounts without my consent? 3. Why is the name of the accounts changed on the banking app????? Eagerly await some story where the respondent avoids blame (like what happened with the last complaint I logged (this time I took a screen shot of the cheque account so please respond with facts.

The level of service has deteriorated.