TS
Tembeka S
1 reviews | Active since Jul 2019
16 Jul 2019, 08:30
***** Cases dept
I went to FNB on the 5th Jul 2019 to report a **** that was happening on my cheque card the card was cancelled and I was told to make a follow-up after 48hrs of which I did & I was put on hold for most of that morning the machine saying experiencing high volume of calls everytime when I call up until today its now the 16 Jul they always experience high volumes early in the morning. Can someone please get back to me urgently to resolve this matter.
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FNB (First National Bank)'s replyOfficial
16 Jul 2019, 10:15Good day Tembeka Selani,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 Jul 2019, 10:15
Official
Good day Tembeka Selani,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***