***** case - zero feedback

Logged a ***** case over a week ago and have been desperately trying to get feedback ever since. Every time I phone the systems are down, I tweet and I'm ignored, when I go to a branch all I hear is 'sorry, we also have to phone'. What the actual hell FNB????? All I hear is how high the call volumes are at the ***** centre. Gee, I wonder why. Maybe because anyone can just open accounts in anyone else's name. Get your act together.