***** case without feedback

The only reason you're not getting 1 star, is because the staff was friendly when helping me at the Rosebank branch. If it weren't for that, you wouldn't even qualify for a 1 star rating. My car was broken into and my wallet ****** in May, so I cancelled my card and got a new one. It's an easy account. I wake up one morning and transactions are going off on the CANCELLED card. This happed 3 times and I reported each time, first day being the 13 June 2020. I was told it will take 8-10 working days to get back to me yet here I am, on the 3rd of July 2020 still with no feedback. Worst part is you people are even unreachable with your high call volumes I guess owing to the number of complaints that are probably coming in. By the way, it's not the first time I experience ***** issues with FNB. I recall being told my money is secure with this bank but it doesn't seem to be the case. And yes, I am very angry about this. I am so close to just leaving this bank. Why is it so easy for my money to go out but such a hassle to get it back? Trying to get it back is actually costing more now with all the calls, and my petrol from the trips to FNB.