***** case unresolved

Hi I have open a ***** case, I asked you to retract and recover the money from Tyne bank I have sent everything and you guys are not responding I called Tyne bank they said they did not receive any of your communications regarding this and now I don’t know who is lying for inconvenience between you and Tyne bank the person who is investigating from fnb is on leave and I am not being assisted I need your assistance urgently I sent everything you need and Tyne bank is denying that you communicate with them