***** case unanswered

There was a ********** transaction on my FNB credit card which I reported and I was not provided reassurance on how to avoid repeat and they promised to provide me feedback within 7 - 10 days, the days have passed and I have received nothing. When I call the workers give me attitude and no answer about my case. I have been with FNB for 16 years, I'm seriously considering moving to another bank. I have no sense of security about keeping my money in this bank with their zero customer care services. This is pathetic.