***** CASE TAKEN LIGHTLY

Good day.<br> I hope you take this matter into urgency as your staff instore don't seem to.On Friday 20/02/2015 my mom went to withdraw money at a FNB ATM.she put in her bank card and her PIN number and then the screen went black.A male approached her and pressed a number of buttons while she tried to fight him off.There is no Toll free number on the ATM,she could not phone quicker to cancel her card as she had to ask a gentlemen to look on his card for the number.she shortly got 2 sms notifications that money has been drawn from her account at 2 DIFFERENT ABSA ATM'S.This means this is *****!If you had a toll free number on your atm she maybe could of called quicker and in time to cancel her card.Your staff say that this is happening often,my question to you is what are you doing about it?NOTHING.She needs this money refunded as we rely on my father's weekly wages to live by day by day.His wages was all taken and we are left with nothing.Please can you look into this with more urgency and pay her money back.This has left my mom very traumatised and in doubt of how safe your FNB system is.<br>