***** CASE - SHAYLON MERCKEL BAD CUSOMER SERVICE

I have logged a ***** case and FNB just doesn't bother to hear me out PROPERLY. Specifically the guy that was assigned to my case. Shaylon Merckel. I gave him all the details but he only checked the ********** old account and failed to get in touch with NEDBANK. I have been emailing him for weeks now and he just ignores me and tells me that he already checked. But he checked an account that was already closed. I was contacted after logging my first complaint but nothing happened! The police says that the bank is taking the easy way out by telling them to handle it whereas they can just check the Nedbank account. I am not being assisted and the customer service of Shaylon is terrible. Seems like his too lazy to even reply to me.