***** case resolved, account still locked almost after a month

Lunga Bottoman contacted me regarding my business account and saying that there was a complain logged because a client had purchased an item and claim they never received it.

After sending proof of the deliver, Lunga rep**** that the case had been resolved as per, "Please be advised that your account has been reinstated.

Thank you for providing information on the transaction."

Its been almost a month and my business account is still locked, losing thousands of rands because of a disgruntled client.

It is ridiculous that you would lock an account based on someone claiming they didn't receive a item for under R1000.

You have not royally ****ed my business because I cant pay couriers etc and I'm getting more complains because i cant transact on my account.

I have been running the business with FNB for 3 years and this is how you treat your clients, its beyond stupidity. On top of that, your staff just don't reply.

I have also tried going through the live chat, they refer me to the ***** unit, phone then, they refer me back to Lunga who doesnt respond.

Tried via the help email on your website, I then get a email to use the chat. See where this is going.