***** case not resolved 3 weeks later

Good day

This is Nokwethaba Mthembu ***, I am writing this email on behalf of a collegue who doesnt not know english and therefore finds it difficult to use platforms such as these and can not converse in english.

Mr Thokozani Bhekizitha Ndlovu a school security guard *** did not receive an sms notification of his salary on 15 March. In the evening he went to attempt to withdraw some money but didnt but instead got a slip that says insufficient funds. On 16 March he went to the fnb branch Stanger (kzn). He was told that he had no money his whole salary was withdrawn and a ***** case was opened. His card was cloned and used to take his money. A new card was made for him. He was told that his case would be resolved in two weeks. He went back to check and was later asked proof that no smses were recieved on his phone of which he went to Mtn and got the proof and sent it to the bank.

I humbly request that you assist Mr Ndlovu in resolving this matter and getting his money back. I feel the bank is taking advantage of his illiteracy and are running around with the Hope's of him giving up on this case.

Contact details for Mr Ndlovu - ***

Contact details for Miss Mthembu - ***

I work with his at Zephania Secondary School.

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