NR
Nditsheni R
1 reviews | Active since Dec 2018
12 Dec 2018, 06:21
***** case not resolved
I had my account hacked, I opened a case and they assisted me with it. They made me go a nearest branch to go sign documents which stated the amount of money that will be reversed to my account within 24-48 hours and now it has been has been 3 weeks and still no money came to my account. Tried to communicate with them via the email they gave me and the reference they provided to me and still no response. I'm really frustrated cos when I call they tell me the case was not opened via call center and when I go to the bank they cannot help me either there. Now I do not know what to do.
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Dec 2018, 09:26 Good Day NditsheniThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s reply12 Dec 2018, 09:26
Official
Good Day NditsheniThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s replyOfficial
12 Dec 2018, 09:26 Good Day NditsheniThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s reply12 Dec 2018, 09:26
Official
Good Day NditsheniThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***