***** case - Not important to FNB - Bad communication and ******** investigators

I would like to lodge a formal complaint to the FNB ***** dep.I had a ***** case on the 12th of August and reported on the 13th of August .I I had been querying what is supposed to happen and did not get any answers from the call centre despite being transferred about 10 tie in one day .My investigator had only contacted me about a week later and

I called the ***** call centre and asked if my salary can get paid into the account that is being investigated because a temp loan was taken and my money was ****** .

The agent said yes don't worry it will be fine nothing will happen. I then I went to the Greenstone branch where a lovely lady assisted me to give me a temp card ,and told me that if any payments come into the account it will automatically be deducted because my account is in arrears even though they will refund me when the investigation is over.

So then I get different info , I call the ***** dep again to try and get some answers because i am NOT PAYING FOR THINGS I DID NOT DO. And I got transferred 5 TIMES to different agents because no one could answer if my debit orders will be paid and my money would remain in the account.

My investigator is so slow in answering any of my emails infact ive sent her about 5 emails and she has only responded to me once. I am so unhappy with this lady , as they refunded the money for a loan that was taken ONLY and ignored the rest of my report where my own money was ******. This was in email ,documents and even the police statement which i sent to her timeously , she clearly did not listen to me over the phone or even read one of my emails to her. Oh and then 2 weeks ago i received a call from her colleague saying she is going on leave , what does that have to do with me . Why is my case with someone who is not at work ? I am sorry to say this but this investigator is not very good at communication at all and ignores what her clients say and tries to blame them for *****. Like it was my fault someone is a ******** ?

I am so unhappy with this service and disgusted by how FNB treats their clients , and once this investigation is over I will be looking for a new provider. And i have still not received any feedback on my complaint and have had even worse experiences since the last complaint.

I am being transferred from agent to agent and have now given up on your call centre, what a joke !

MY account under investigation is now being debited by debit orders when there are no funds in there , why is FNB allowing this without my permission , surely if there are no funds the transaction would be declined !?

When I try to call your call centre , I am once again being transferred from agent to agent because nobody knows what to do so they are clearly not trained in anything.

I am not going to sit here and wait patiently anymore, I will be taking all of this to the media and will fight for the next person who has to go through this.