***** case not attended to by FNB investigator Nhlamulo Baloyi

Their tagline is 'How can we help you', but when it's time for them to live up to it they let you down as if you're not their client. In August 2021 I lodged a ***** case with FNB and was assigned an investigator by the name of Nhlamulo Baloyi, and the case was supposed to only take 14 days to resolved, to this day I'm still waiting for the investigator to update me. I Keep calling for updates, and I'm told to call the investigator on his direct number, but the phone is never answered, I also sent several emails, and he doesn't even have the decency to reply. I wonder if FNB really care about their client or it's only about the money they make from us, this matter is really inconveniencing me. I'm even thinking of closing my account and move to a more reputable bank that give first priority to their clients. Words can't even describe the poor service I was given by their so called investigator Nhlamulo Baloyi.