***** CASE NON INVESTIGATION

My card was ****** from the FNB OUTSIDE THE FNB BANK at Carnival Mall ATM R8000 drawn within minutes whilst I tried to cancel my card on the app which was temporarily unavailable a lady from the bank assisted me to cancel the card from the atm I showed her my phone where I tried to cancel the card. I logged a call on the ***** line and I have been waiting since then for assistance..no feedback or any communication from FNB I call and I'm told 10 - 14 days I'll have feedback it's being investigated. Today I call being the 14th day and I was told I'd have feedback by end of the week, only to be told nothing has been done...please understand I do not have time for ****s..I also have no money to get through the month and my bank doesn't seem to care..