SN
Sibongile N

1 reviews | Active since Apr 2018

14 Nov 2018, 15:44

***** CASE NO SOLLUTION EVEN AFTER THE TURN AROUND TIME

AFTER I LOG A COMPLAINT A MAJOR COMPANY LIKE FNB SENDS A CONSULTANT TO CALL ME WHO CLEARLY TOLD ME THEY WILL NOT BE ABLE TO ASSIST. WHAT THE HELL ??? WHAT IS THIS A ****** CIRCUS. NEW REF RC ********** 15522. I DEMAND SOMEONE IN ***** DEPARTMENT WHO KNOWS WHAT THEY ARE DEALING WITH TO URGENTLY ASSIST. THIS IS ABSOLUTE ****! A BIG CORPORATE BANK CANT KEEP TO THEIR PROMISES. AND WORSE SEEMS LIKE THEIR CONSULTANTS DONT KNOW TO ASSIST EIRTHER I AM HIGHLY DISGUSTED WITH BULL**** SERVICE I DEMAND FEEDBACK NOW ORELSE I AM TAKING THIS UP !FNB SHOULD HAVE SOME SORT OF INSURANCE OF PAYING BACK THEIR CLIENTS. SEEMS LIKE THE ONLY TIME ANY ONE IS WILLING TO ASSIST IS IF YOU HAVE SOME MONEY TO PUT IN THEIR ACCOUNT.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2018, 16:57
Official
Good Day Sibongile 
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
*** & ***
Regards,
Client Experience Team
Email address: ***
Tel number: ***