***** case - No respone from FNB

Item: FNB (First National Bank)
Rating: 2
Author: Charmaine S

I experienced ***** on my account via the online banking channel. I'm trying to get the case heard by the Ombudsman but before I can do that, FNB has to conduct an internal enquiry. I've been trying to get a response from their care@fnb team to no avail, its been weeks and all I have is a stupid reference number!Maybe its time to move to another bank that will appreciate me as a customer. Sick of this!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

16 Jul 2015, 15:06

Hello siwelac,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply16 Jul 2015, 15:06

Official