***** CASE - no feedback

On the 15th of October I reported that my FNB card and phone was ****** and I requested my FNB services to be suspended till I get a new card and that was done .after 4 days I went to collect new card from the branch surprisingly my ****** card was still used in toll gates . I reported the mater , ***** case was opened and advised to receive feedback within 7 business days . 3 days after the case was opened another massive transaction was made on my account in KZN toll gates and I made a follow up but was told to wait for investigation team to reach out . Wow it did not end there another transaction was made again !!! I tried to make a follow up at the branch but I’m told to call ***** department which is useless !!!! They simply transfer me to another department which it’s operator it’s mot available. I’m told that my case is being investigated by Carel Mokoena *** but I’m not receiving any feedback . Torah I contacted FNB ***** from the branch and no one was willing to assist ,,,,I can’t access my account !!!!