***** CASE DRAG!

I WAS UNFORTUNATE TO FALL VICTIM OF ATM *****. THE BANK DID ASSIST WITH BLOCKING MY CARD. I WAS ADVISED THAT MY CASE WAS UNDER AN INVESTIGATION AND FEEDBACK SHOULD BE AVAILABLE WITHIN 8 TO 10 BUSINESS DAYS. IT IS BUSINESS DAY NUMBER 13!!!WHEN EVER I TRY TO CALL I GET KEPT ON HOLD FOR MORE THAN 15 MINUTES. ALL I WANT IS FEEDBACK ON CASE. AND REFUND . MY REF NO IS ********** 3617 EXTERNAL REF ********** 0_ ********** 29. THIS WAS CLEAR ***** NO WAY CAN ONE POSSIBLY INSERT A BANK CARD AT 320 AND IN 3 MINUTES HAVE IT WITHDRAWN ALL THE WAY IN SMITH STREET. I NEED FEEDBACK ASAP . JUST LIKE HOW I NEED MY MONEY BAC**** CANT YOU KEEP TO YOUR TURN AROUND TIME AS PROMISED ?? REALLY. NO FEEDBCK AND DEFINETLY NO JOY IN CALLING IN DUE TO HIGH CALL VOLUMES. FOR A BANK I GET PAID IN , IT IS APAULING SERVICE THAT I AM RECIEVING