***** case

Good morning, my name is humbulani mukwevho and I am not happy about fnb at all, I had a ***** case wch was reported on the 7th of January, there was a communication until one I phoned and I was told that my case was closed, on the 24 of January I received an email saying that the case is closed because I failed to submit the prove that shows I did report my Sim missing at mtn, and on that day when I received an email, I talked to someone from credit card ***** department and she agreed that wen m. Off Wednesday I Wil go do the letter that shows I reported the Sim, on Wednesday I went to get the letter and it was sent by me and the manager of fnb branch ghandi square Johannesburg, til today no reply, when I call I don't get answers, no one is willing to help me, when I can I stay 1 to two hours on the phone but I don't get help, as an fnb client I am not happy, and I can't just give up just like that, I need answers, I also want to know if fnb is not helping wher should I go for further help, the complain Ref no is ***