SL
Seugnette L

1 reviews | Active since May 2013

12 Sept 2016, 11:45

***** case against my account

<p>I complained about money being taken from my account last week, due to my card that was ****** in a smash and grab. Even though the card was cancelled, the ****s were still able to swipe my card at tollgates. No one advised me that this is even possible on a savings account.</p> <p>I got some of my money back - thank you - but over the weekend was faced with yet another R850 swiped on my card - even though I was assured that this card has been stopped in total. <br /><br />I urgently need FNB to refund all monies that have been withdrawn from my account</p> <p> </p> <p>Thank you</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2016, 15:29
Official

Good Day Ms Geyser,

Thank you for taking my call earlier, Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)