***** Case

I am very disappointed with FNB, their ***** stuff does not respect their clients. I called regarding transactions that are happening on my account that I do not know about, mind you this is the fourth time we do this my husband called and they told him to sign a dispute form which he did, for two different transactions. Money going out of our account even after we had asked them to stop the card. I called today to follow up, only to find out that they had not opened the ***** case. The guy said I should hold while he opens the case, I have been holding for over an hour. The first amount went out of the account beginning of October, the second one last week after they had stopped the card and still no action from FNB. All we do is hold for hours with no response. I am definitely switching to another bank. I want my money back though.