***** case

I've reported a ***** case 3 weeks ago they said I should wait 7-10 working days, Oh well I did that mind you last month I had to get my funds in cash because in my cheque account the ********** were still swiping in Toll gates when they told me they have closed the card. Pass the waiting Period still no update on the case but the swiping on Toll gates its going on and on. I called them on the 15 again to ask on what's happening on the case they said I must wait for 24hours I will get the refund still nothing. Comes Monday 19, I called them several times no one seemed to be interested in my case they've been transferring my calls from one call to another Today which is Tuesday did the same thing I've been calling them I ended up going in one of the branches I've spent 45 minutes on their line for them to tell that they can't help me I must ask one of the consultant to help me place a complaint I'm starting to wonder that maybe the people that are swiping my cards works at FNB. I even stated if they no longer need my business account I can go open it somewhere else tomorrow morning they must not waste my time