***** case

So on the 25th October 2022 I was ******, kidnapped and funds were transferred out of my account by the kidnappers which they forced me to give away my pin, after i was released i went to open a case with the police and went straight to capitec branch to report the matter ,an amount of R40000 was transferred from capitec to FNB account till this date I have never got any any feedback from both bank capitec says we are still waiting for feedback from FNB, when I contacted FNB they also said I should contact Capitec it's been 4 months with this horrible service no one bothers to update me or make a follow up, I have to keep calling. Useless bank,why is so difficult for FNB to disclose the recipient of the funds. Why is taking so long and not even on call made to me , incident no ***