***** CASE

I reported ***** on my bank account on the 1st of October to FNB, where an amount of R1299 was debited from my account without my authorisation from Microsoft Milnerton. A few days later someone from the ***** department made contact and advised that someone will be investigating the matter and that they will get back to me within the next 7 days and this was in October. It is nearly the end of November and still no response. I've been unable to use the account and also charges have been added when I told them that I want the account to be placed on hold as I wont be held liable for charges incurred on the account while this matter is being investigated. Can I ask for a refund of the money which was taken from my account and have this account closed down as my experience with FNB has not been an excellent one