***** case

Hi Hello Peter..I am super angry and disappointed with Fnb ***** team. On the 31/08 I reported a ***** case that happened on that day and I realised immediately after making my payments that I was being ****med. I called Fnb to report case and I was asked to provide a case number and documents from SAPS and I ran around in a huff getting everything together to send through them.

All documents sent on same day I followed up a week later or 2 and consultant said he never got documents which I know I sent. By then I knew getting my money back was a loss. All I needed was feedback from Nedbank whom the ******* banks with and final report from Fnb with the matter. Today 2 months later and 13 days still nothing. I follow up with a Hannon Sherman and he says he tried to contact Nedbank and he never got a response. That’s it. If I hadn’t emailed to find out nobody was going to bother. It’s really the worst experience of my life having already lost money which affected me and my business greatly. The zero care and pride in customer relations makes me so mad and I’m ready to move what little I have with Fnb to another bank. Imagine being a private banker paying all those ridiculous fees and you practically get nothing out of it. I don’t even have a private banker coz the one I have his emails bounce coz am not registered with him. What a joke and what a horrible bank to bank with. I hope someone can get back to me as to what’s the final feedback from Nedbank am sure many other people are still being ****med by these guys while their account is active,and I’m sure nobody at Fnb called Nedbank to follow up on case.

What a sad time to bank with Fnb.