NZ
Nosipho Z

1 reviews | Active since May 2019

28 May 2019, 12:50

***** case

I am not happy with the treatment I am getting from FNB I reported ***** case on the 8th of May 2019 both my cards were with me when withdrawals took place on the 7th at 21:30PM and my phone did not report. Withdrawals were done with some credit card that I am not even aware of. If it's not an inside job how did ********** managed to link this ********** credit card to my cheque account. I am very disappointed on how weak their system are. On top of that I feel like FNB doesn't care about their clients they don't take you serious their call center is terrible and they can't even answer your questions till today I haven't received any feedback from FNB. I also tried to Twitter them but I didn't get a response. If ********** were able to increase my limit what else they can do on my funds. I have Lost trust and I guess it's time to leave FNB and I wouldn't recommend FNB to anyone.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 May 2019, 15:39
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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