LT
Lebo T
1 reviews | Active since Nov 2018
26 Nov 2018, 07:33
***** case
I was de*****ed at an fnb atm and have since logged a case with the bank as money was taken from my account. Its now a month later i have not received any correspondence what so ever.. I called it to make follows ups twice.. And both consultants are saying different stories.. One told me ill receive feed back withing 48hrs ah he has escalated. The second call i was told turn around after logging a case with the bank is 5 to 10 days.. My incident happened around the 28th and im still waiting. The bank doesnt seem to care. I am very frustrated as thats my hard earned money!... Ill be moving my services from fnb and will never recommend it to anyone!
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FNB (First National Bank)'s replyOfficial
26 Nov 2018, 11:59Good day Lebo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have requested that the ***** department assist with emailing you their final response. You should receive it during the cause of the day.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have requested that the ***** department assist with emailing you their final response. You should receive it during the cause of the day.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Nov 2018, 11:59
Official
Good day Lebo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have requested that the ***** department assist with emailing you their final response. You should receive it during the cause of the day.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, I have requested that the ***** department assist with emailing you their final response. You should receive it during the cause of the day.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)