***** Case ***

Dear First National Bank,

I initially did not want to compile this message. However, due to the poor or lack thereof service from the Virtual Card Department, I deemed it necessary to share my grievances. If I were to rate the Virtual Card Department's service on a scale from 1-10, it would be a definite 1. On the 17th of July 2021, I received a notification that my virtual card had been *****ed R709.30. The international company responsible for the transaction was called " Levelupallstars.com". I followed the correct procedures in reporting the ***** to the relevant departments and waited for feedback. Initially, the Credit/Debit Card Department explained that I would receive the reversal in approximately 7-10 business days. However, it has been 16 business days without an email, a phone call or SMS from the Virtual Card Department about the status of the ***** case.

I am highly disappointed because this is the second time banking with FNB that I have received such poor service. FNB's silence in my matter is unacceptable, rude and inconsiderate; I will not stand for this type of treatment in the future.

I need a manager to call and explain the status of my case no later than COB.

Regards, Khensane Baloyi