AS
Allen S

1 reviews | Active since Nov 2014

13 Feb 2017, 10:40

***** case

<p>After taking almost a month on my ***** case I phone FNB only for them to tell me that the case was closed on the 2nd of February and that I need to take the case up with the company that took my cash. Don't make me wait over a month to tell me I'm ****ed when I could have tried something else in the meanwhile. What kind of service is that, you don't even contact me?</p> <p> </p> <p>How on earth do you expect me to contact a fictitious company that **********ly took my money out of my account and ask them for my money back? It is blatantly **********, there is even an amount of R21000 that they tried to take out after I notified you of the ******* transactions? What more do you need to determine it is ****?</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2017, 10:52
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)