***** by a team leader in your contact centre

I am very disappointed with FNB it's not the first time, I requested a bank confirmation letter on the 16th April 2020 and received it because I trust my bank so much it had my name in it only to find out out it's not my account number, today my employer confirmed that they made a payment on the 18th to that bank I provide them with and I was confused why is the money not in my account I I called the call center only to find out that account number they sent me doesn't match my profile and the lady doesn't know how to assist me is that even possible? Fine I went to the branch stood in very long que poor service and I am 37 weeks pregnant but I sacrificed because I knew that I was gonna get help of what the ca centre couldn't help me with little did I know that I waisted my time because they also couldn't help me they said they gonna log a complaint Wich I was gonna be able to do that myself all in all FNB I want my money in my account as soon as possible i am giving birth 2 weeks time and I need the money Nelson Zweni contact centre team leader sent me the letter and I demand answers as soon as possible my I'd number is *** and contact number is *** I am so angry and I need my money as in now