RC
Ray C
1 reviews | Active since May 2016
19 Dec 2018, 19:44
***** @Christmas - AGAIN.
I had hoped that I would not have a reason to complain, but here we are..
It’s Christmas time and although I’m ultra careful with my cards and transactions, some ***** managed to draw money from my account once again..which lead to my card being deactivated AGAIN, and me being stranded without access to my funds AGAIN.
A bank is supposed to be a secure place you entrust with your money.. What are you then FNB? What?
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
20 Dec 2018, 11:47Good Day Mr Cornelissen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply20 Dec 2018, 11:47
Official
Good Day Mr Cornelissen,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
RC
Ray C's updateReviewer Update
28 Dec 2018, 08:42Your courier dropped my card off this morning at 06:00AM - Was that done on purpose? Have my family and friends woken up at that ungodly hour?? And I have still not received any response from FNB regarding the ********** transactions either. You said 3-5 business days... this is day 9.
RC
Ray C's update28 Dec 2018, 08:42
Reviewer Update
Your courier dropped my card off this morning at 06:00AM - Was that done on purpose? Have my family and friends woken up at that ungodly hour?? And I have still not received any response from FNB regarding the ********** transactions either. You said 3-5 business days... this is day 9.
RC
Ray C's updateReviewer Update
09 Jan 2019, 13:39This is day 13. Still haven't received feedback from FNB regarding my case.
RC
Ray C's update09 Jan 2019, 13:39
Reviewer Update
This is day 13. Still haven't received feedback from FNB regarding my case.