RC
Ray C

1 reviews | Active since May 2016

11 Jan 2019, 11:57

***** at FNB: Is your money safe?

The number or reports I see posted here regarding poor service and poorer security and action taken with regards to ********** transactions make me want to vomit.

I have had my details leaked by FNB twice already, and both times during the December Holidays, just before Christmas.

I'm still waiting for a report FNB, and I am still waiting for the case for the ********** transaction for the small amount I lodged with you. I honestly don't care if it was for R1.00 or for R ********** 0.00 - it is MY MONEY, and you have no right to ignore ***** claims.

Please go ahead and prove that I was in Benoni on the 19th of December to pay money to a company who is not only 35km down the road from where I was based at the time, but were also closed.

I will fight for cents to prove a point.

DO NOT PHONE ME. I am absolutely NOT INTERESTED in your consultant's empty promises. You may contact me via e-mail.

I want to know what happened to my money regarding the 2016 case and the latest cases lodged with you. I asked your "consultants" if your website was hacked and they just conveniently avoided the question every time I asked about it.

If you aren't taking the necessary precautions to ensure that your client's money is safe, at least tell us so we can move it to a more secure and competent bank.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2019, 13:56
Official
 Good Day Mr. Cornelissen, 

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 

A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)