***** at FNB is a mission to report and to resolve

*** and Ref# wf_***5

Was a claim from the 28 December 2022 until today nothing has happened. I paid for something via the app using FNB virtual card (suppose to be safe) but the card didnt go through however few hrs later had stopped using the app during class and my phone kept bipping eventually checked. 1different + 4x same amounts were reserved transactions by FNB to a foreign account. What is strange about these transactions is, when I buy a R55 vodacom airtime through the app is a once off thing. I cannot purchase a R55 vodacom airtime the same day as FNB returns with a "...security... error..." however FNB security errors falls asleep when same transactions by a foriegn account is made. As if that is not enough, I am a private banker and had to go to the branch to report the issue because my banker couldnt assist so followed the queue. Which makes no sense as to why am I paying these "premium expensive bank charges" if i still have to follow the queue at the bank?

Its the 4th week already yet a 4-5days turn around transaction is still outstanding and FNB was given every information requested.