***** AT FNB HEADOFFICE NO ONE TO ASSIST.

Good morning on the 27 April 2018 we buy some food at Muller Super in Reitz, the lady at the till swipe my card once the masjien rejected the card but the trancation going of on my bank she swipe it again on a other masjien it was approved. No they told me at Muller Supermarket that i have to asked FNB to refund my money. I did go to the FNB branch at Dihlabeng Mall on the 28 April 2018 they lock a call at FNB head office with ref nr ********** 50 then on the 1 of May the ***** departement of FNB phone and asked me about this to transactions i told them the one transaction of R2236.12 must be removed from there system that shows pending due to that transaction was rejeceted on Mullers speedpoint so they say i have to go to the bank again and asked to do it. One 2 and the 3 of May i was at branch of FNB dihlabeng mall they again send all the documentation to Headoffice at FNB with the secon reference nr ********** 91 so the lady at the FNB headoffice told the BRANCH MANAGER of FNB at dihlabeng mall i was lying that i have spoke to the ***** department on the 1 of May. But the lady at the ***** department want to put me to the department where this transaction must be deleted, but they were closed. So i am still waiting for my money i really do no understand why i must fit for my own money and - FNB just pull up there shoulders. There is just nobody that really want to assit me with my problem but on TV the have this grate advertiments of how good it there service. I think must put there how bad is our service.

I hope to get an answer before 12 today you can phone me on ********** .