***** at FNB

I had a loan from 2014 April that I took to repay in 52 months, my last payment is suppose to be 25 August 2018 but now I'm being told that my loan is in arrears that I owe the R15000, how I owe that I don't know bcos the bank was deducting the loan amount from my immediately when I get paid.The bank even debited me twice this month of August, when I go to the branch to enquire, I'm being told to call the loan call center and there the lady kept on putting me on hold, bcos out of 10 questions I asked her, she only answered me 3 and 7 of those she kept on hold. I was on the phone for about 45 minutes and never got help. FNB have *********** consultation. Now my other debits didn't go through because FNB debited me twice. So I am being kept indebted by FNB for something that was not my fault. Out of my all questions I asked, I was told it was the system. I am so frustrated about this.