1 reviews | Active since Feb 2013
***** at branch ATM
<p>So on Saturday 13/05/2017 I withdrew R200.00 cash from the ATM outside the Benmore Gardens branch, at 12h26 I get a sms to inform me that R1146.57 is reserved for purchase @ Posto Galp Combatent from my card. As I work in the shopping centre I quickly went up to the bank to report the incedent. It is now 5 days after the incedent as the transaction was always shown a RESERVED. Well it has now officially gone off my account!! Please help!! I received a PEMS REF ********** . Will I get my money back? Why did the bank alow for the transaction to clear after it was reported as *****!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)