***** and unhelpful

Hi, so the story goes. On the 25th of April 2020 our card was **********ly used at watloo butchery in protea glen, somebody made a purchase of R1050 when we were on the other side of town not even in the same area.

On the 1st of May we called and spoke to a consultant at their ***** department and he said they will do an investigation. 12 days later no response, no feedback from fnb whatsoeve, we decide to call their ***** enquiry number and speak to a very unfriendly and unhelpful Ntombi on the number *** option 2 and she tells us that their not responsible and will not be assisting further. She transfers us to customer complaints and the phone drops, what disgusting service from this bank.

This is the second time ***** has been done on our account, so thank you Fnb for this it made the decision to move very easy.

Case number ***