1 reviews | Active since Mar 2009
***** and then RIDICULOUS information request!
I keep having an ******* debit order taken off my account every single month. BOSSRWDS amount of R99.99 PLUS a R16.00 bank charge for this ********** debit order.<br> <br> When calling the call center to ask what this is and how to stop it, I get told that I must TYPE MY CARD NUMBER AND PIN NUMBER into their \security system\" in order to proceed. ARE YOU SMOKING YOUR SOCKS FNB????? Never ever will I divulge my pin number to anyone. I asked the lady on the phone to please confirm that she is asking for my SECRET PIN NUMBER and she said \"Yes and if you dont feel comfortable with that you can go to your local branch\"<br> <br> Excuse me??? What absolutely disgusting service. <br> <br> First FNB allow an ******* debit order to come off my account without my permission or authorisation EVERY MONTH and then you want me to give you my pin number and card number on the phone to look up what this debit order is.<br> <br> BUNCH OF ******!!! totally disgusted with the lack of service!!!<br> "
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862613.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 862613.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
