***** and the worst service I have ever experienced

<p>My business partners account was hacked and R3000 was withdrawn from his personal account. The ********* accsesed the business account and transfered R5000 and another 4 R100 amounts from the business account into BT holdings. The business account was hacked a day after the his linked personal account was reported to FNB ***** and teh accounts being blocked. I have now been forced to remove all the funds via a cheque from both my personal and business account as FNB is unable to ensure the safety of my funds in the business account. To top this off FNB has now also decided to charge me almost R500 for the bank fees for the cheque issued. Its now been 3 weeks and Loraine Mdawu who received all the documents and claim forms with case number and both personal and business claim forms has now decided to catch a wake up and send a mail today after a follow up mail from my business partner just to say she only deals wit personal aco****s and she is not aware at all of the business accounts ***** and claims. Not sure what she did with the other claim forms or why she never raised the question when it was handed to her in the first place and reported to her. I have also had to wait another 10 working days for the cheque to be cleared before I can acces the funds. I</p> <p>Ive alos been forced to open an account with another bank just to ensure my fund are secure and no one can randonly access my funds. So this is the service you can expect from FNB should you wish to become a client.</p> <p> </p> <p>1- Your accounts are hacked and your funds removed when it suits any ********</p> <p>2- FNB can not stop the ********* once they have hacked it so you would be forced to remove your funds</p> <p>3- You will be charged for removing the funds from their *********** and unsecure banking system.</p> <p>4- You will then be inconvenienced further by having to open an account at another bank</p> <p>5- you will then have to wait 10 working days to be able to access the funds (which by the way ends up being 3 weeks due to public holidays)</p> <p>6- FNB will after 3 weeks let you know that they dont deal with business account ***** after you submitted all documentation and you would have to start from scratch again</p> <p>7-FNB will also charge you for new cards and then also issue you with an extra card with an extra charge after you have canceled the first card due to ***** issues internally. (card have also been issued on the accounts by some amazing ******** somewhere which FNB cant track)</p> <p>8-Online ***** also cant assist yo over weekend apaprently they are at work but cant access profiles to assist clients.</p> <p>9- My business has now been put on hold for 3 weeks due to this. And all FNB does is tell me that I need to start this 3 week process from scratch. None of my clienst can pay me due to the accounts being frozen for ***** and fear that the hackers will hack teh accounts again as FNB is unable to ensure random people gain acces to my accounts.</p> <p> </p> <p>FNB !! thank you for your amazing service in future let your clients know when they choose you, play open cards before they entrust you to guard their FUNDS!</p> <p> </p> <p>If anything you should be paying me for wasting 3 weeks of my business and personal time and more! Time is money FNB! Instead I am charged bank fees, card fees and the new bank fees to start an account.</p> <p>And my business is placed on hold due to *********** staff members and an *********** security system you make use of.</p> <p>You have lost me as a client I have lost faith in FNB completely.</p> <p> </p> <p>The frustration and fear I have had to deal with in the last 3 weeks are indescribable.</p> <p> </p> <p>If you do decide to miraculously contact me any time soon please ensure the consultant who contacts me reads this so that I dont have to repeat myself for the 10th time to a new FNB employee.</p> <p> </p> <p>Its sad that you have to make use of a different platform to get service from a massive organisation like yourself. Only because of incompetence and because no one really cares. It shouldnt have to be like this.</p> <p>the only way to get to the right channel for assistance.</p> <p> </p> <p>This is how desperate i am now !!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>